Work Hours: 4PM - 1AM A fast-growing technology company in the Architectural Services industry seeks a results-driven AEC Product Consultant. This role focuses on providing exceptional support to clients using our AI-powered SaaS platform for architectural layout planning and visualization.

Responsibilities

- Manage inbound client communications, providing exceptional customer service.

- Collaborate with internal teams to meet client expectations and provide updates.

- Build strong client relationships and trust.

- Review project information, requesting clarifications or missing details as needed.

- Provide technical assistance and answer client questions via live chat and email.

- Troubleshoot platform issues, reporting technical problems to the relevant teams and keeping clients informed.

Qualifications

- Proficiency in AutoCAD (required).

- Experience with general clients.

- Excellent written and verbal communication skills in English (required).

- Strong problem-solving skills.

- Additional languages (e.g., French) a plus.

If you're a self-starter passionate about customer service and interested in revolutionizing space planning, apply now!

📌 AEC Product Consultant (Monterrey)
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📍 Monterrey