POSITION TITLE: Cashier DIVISION / DEPARTEMENT:Fashion / Retail REPORTING TO (Title): Boutique Operations Manager CONTRACT TYPE: Fixed LOCATION: La Isla | Cancún At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

ABOUT THE ROLE

Every element of the Chanel selling ceremony is a link in the timeless bond forged between the House and its clients. Executing the final step in the selling ceremony, the Fashion Cashier is at the peak of the ceremony, when the coveted CHANEL creation enters the client’s ownership. Offering a personalised service, responsive to the client’s needs, the Fashion Cashier seals a unique and memorable experience for each customer, while ensuring that cash receipts comply with legal regulations and internal procedures. A true ambassador of the Brand’s image, the Fashion Cashier combines sensitivity and warmth with great attention to detail.

WHAT IMPACT YOU CAN CREATE AT CHANEL

You contribute to financial health by respecting all procedures surrounding sales transactions. You contribute to client engagement by overseeing the personalised and warm experience at the final step of the selling ceremony. You contribute to brand performance by acting as an ambassador within CHANEL’s leading luxury image. You create a significant impact by:

- Placing the client at the heart of the purchase transaction and ensuring that the client journey reflects CHANEL’s standards of ultimate and individual luxury:
- Welcoming the client as they continue their journey through the Boutique
- Being co-responsible for the proper running of the Boutique in accordance with the established rules
- Offering the ultimate, warm and tailor‑made experience to each client
- Looking for solutions and take the time to explain our rules and procedures to the client




- Building a lasting relationship with clients to help with queries outside of the Boutique journey
- Collaborating with the Boutique teams to ensure all métiers work together to constantly elevate the client experience
- Upholding CHANEL’s standards and procedures to ensure operational efficiency and safeguard brand performance:
- Mastering and applying CHANEL's internal regulations and procedures in terms of cash collection and tax exemption
- Managing cash receipts through the proper use of computer systems
- Mastering the different business cases, applying cash operations and the associated payment methods
- Managing the client file by entering information in compliance with procedures
- Managing all the additional tasks inherent to the job
- Understanding personal objectives and actively implementing an action plan to achieve them
- Participating in the morning brief and making suggestions to transform procedures and improve the client experience
- Fostering collaboration by sharing information
- Embracing a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise

YOU ARE ENERGISED BY:

The history and the heritage of The House of CHANEL

Tasks that require accuracy and compliance to procedure and processes

Being truly service minded

Building collaborative partnerships and relationships in a team-focused environment

Fostering a meaningful client experience centered around inclusion and connection

WHAT YOU WILL BRING TO THE TEAM

- Precision and knowledge of the procedures and processes
- Understanding of, and passion for client experience
- Excellent organisational skills




- Curiosity and desire to learn and grow professionally within the world of CHANEL

YOUR QUALIFICATIONS

- You have documented experience in cashier retail luxury sector
- You are a self-driven, positive and independent person
- You are trustworthy with a high degree of integrity and ethics
- You are decisive and performance oriented

- Você is detailed oriented and you have excellent organizational skills
- You have a passion for client experience, luxury and beauty
- You speak Spanish and English – good written and verbal communication skills

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in:

- Exceptional creation and client experience
- Nurturing human potential
- Having a positive impact – on people, the environment and communities around the world

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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📌 Cashier | Boutique La Isla Cancún
🏢 Chanel
📍 Cancún