Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) New computers preparation / replacement / disposal and support for cell phones (i Phone and Android) and wireless modems Assist with installing or upgrading the production/Logistics software Preparation of reports (anti-virus, bitlocker, PC replacement plan...) IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software) At least 3 years of work within IT support or related/progressive work within IT. At least 1 year in IT service desk or customer facing IT team is desirable. Strong customer service mindset with good troubleshooting and communication skills. Experience with MNC using a centralized governance model highly recommended. Certification and courses related to IT (ITILv4, Comp Tia A+, Microsoft certs, …) is a plus. #J-18808-Ljbffr

📌 It support specialist (night shift) (Centro-Norte)
🏢 OFERTA CONFIDENCIAL
📍 Centro-Norte