Role Summary: Candidate need to be heavy on Java + Unix/Linux + SQL
Responsibilities:
· Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
· Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
· Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
· Automate manual processes to improve efficiency.
· Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
· Possess a solid understanding of technical concepts and be capable of writing code when necessary.
· Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key criteria:
· Level L2, L3 Application Support experience, preferably in the +10 YOE
· Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.
· Proficient in coding and debugging.
· Strong communication skills.

📌 Senior Java Support Engineer/Support) (Ciudad de México)
🏢 EPIKSO MEXICO
📍 Ciudad de México