Join CMA CGM, a general leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences.
About the Role
As a Customer Care Manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement. This role plays a key part in strengthening customer relationships and supporting business growth.
Responsibilities
Lead and coordinate Customer Care operations
Monitor service performance and customer satisfaction KPIs
Drive process optimization and operational excellence
Support digital transformation and deployment of new tools
Develop and coach team members to achieve their full potential
Ensure compliance with global procedures and standards
Qualifications
Strong leadership and people management skills
Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations
Ability to analyze data, monitor KPIs, and implement action plans to improve performance
Experience leading process improvements, projects, and new tool implementations
Excellent communication and stakeholder management skills
Advanced English communication skills
Strategic mindset with a customer-centric approach
Required Skills
Strong leadership and people management skills
Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations
Ability to analyze data, monitor KPIs, and implement action plans to improve performance
Experience leading process improvements, projects, and new tool implementations
Excellent communication and stakeholder management skills
Advanced English communication skills
Strategic mindset with a customer-centric approach
Preferred Skills
Experience leading process improvements, projects, and new tool implementations
Equal Opportunity Statement
CMA CGM is committed to diversity and inclusivity in the workplace.