Essential Functions:

- Process email Purchase Orders from end users through Salesforce and SAP

- Retrieve orders from partner portal and process into SAP

- Verify pricing against customer contract or approved discount matrix

- Verify availability of product

- Coordinate with Purchasing to determine lead times when supply is not available

- Exercise discretion to prioritize product allocations when supply is not available

- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales

- Process customer returns and credit note requests in a timely manner

- Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers

- Troubleshoot customer issues, responding in timely manner

- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition

- Complete self-training modules in Workday as needed

- Log customer complaints (CCAR’s) in SAP

- Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities





- High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude

- Customer first mentality

- Strong time management skills to effectively prioritize daily tasks

- Demonstrated initiative to resolve complex customer issues efficiently

- Ability to work proactively and exercise judgment

- Strong attention to detail

- Strong interpersonal, communication, and customer service skills

- Ability to work with others in a professional, responsive, and courteous manner

- Ability to work productively in a cross-functional team environment

- Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred

Minimum Education and Work Experience Required

- BS/BA degree in business

- Foreign language proficiency (region-specific) is preferred and may be required depending on territory coverage

- 3+ years of experience with account management and customer service in high tech environment

- Basic accounting knowledge, understanding of international trade principles and possibilities.

📌 Order Management Specialist (Guadalajara)
🏢 Cognex
📍 Guadalajara