Description

Role summary

Coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment. You’ll blend process rigor with hands-on coordination, reporting, and crisp communication.

Key responsibilities

- Plan & coordinate releases: Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.
- Cross-functional orchestration: Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed.
- Release readiness: Verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.
- Communications & release notes: Translate technical details into clear stakeholder updates before, during, and after releases.
- KPIs & reporting: Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.
- Change quality & controls: Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements.
- Go-live support: Coordinate checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.
- Post-release:



Capture incidents/lessons learned and drive follow-ups into the next cycle.
- Works cross functionally: to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
- Works to remove roadblocks that prevent operations from working most effectively.
- Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.

Location: Fully remote position in Mexico

Duration

- Contract confirmed until April 2027, possibility of extensions to follow

Must-Have Requirements:
- Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required.
- 5 years of experience in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus).
- Bilingual in English/Spanish is a must
- Familiarity with industry Change & Release Management best practices.
- ServiceNow experience (Change & Release Modules)
- MS Tools (MS Office, Power BI)

Nice-to-Haves:
- ServiceNow EXPERT
- Jira/MS Planner
- GitHub, GitLab, Jenkins, APIs pipelines
- Sharepoint
- ITIL Foundation Certification

Interview Process: 1-3 rounds to hire

📌 Release Management Specialist (México)
🏢 IFIT Solutions
📍 México