PURPOSE

- This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices.

Technical Support

Specialists utilize technical knowledge, problem solving skills, and communication to assist others.

Essential Duties & Responsibilities

- Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:

- WEXNET

- SpeedShip

- UPS.com

- WorldShip

- ShipRush

- Provide first line technical support via phone, e-mail and/or a desktop support application.

- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.

- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.

- Troubleshoot basic hardware issues.

- Test bug fixes and enhancements.





- Redirect or escalate problems as appropriate.

- Respond to inquiries in a timely manner, adhering to procedure and protocol.

Required Knowledge/Skills/Abilities

- MS Office to include Excel, Word, Outlook.

- Computer hardware and software.

- Adaptable.

- Attention to detail.

- Good communication skills, both verbal and written.

- Excellent collaboration skills.

- Time management skills.

- Ability to prioritize.

Qualifications

- Bachelor’s degree.

- 0 – 2 years of relevant experience.

PHYSICAL DEMANDS &

WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.

Physical Requirements

NP Not Present O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

📌 Technical Support Specialist (Monterrey)
🏢 Worldwide Express
📍 Monterrey