Bilingual Travel Lifestyle Phone Agent Premium Travel Services Mexico City Hybrid
Bilingual EnglishSpanish Location Hybrid Mexico City CDMX
Employment Type FullTime
Total Compensation Up to 34,290 MXN per month
Training Paid onboarding and training provided
Start Date To Be Confirmed Position Overview We are seeking a highly motivated Bilingual Travel Lifestyle Phone Agent to support a premium international travel services operation serving U.S.based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fastpaced global environment. The position focuses on providing worldclass service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support. This is a hybrid position based in Mexico City. Key Responsibilities Deliver highquality customer service in a highvolume inbound travel call environment
Create and service domestic and international travel bookings including flights, hotels, and car rentals
Design personalized travel experiences tailored to customer preferences
Communicate travel offerings, benefits, and exclusive services
Maintain a customerfirst approach in every interaction
Navigate multiple systems while ensuring accuracy and compliance
Meet and exceed service and performance goals
Support clients with travelrelated inquiries and issue resolution Required Qualifications Bilingual proficiency in English and Spanish required
Previous experience in a travelrelated call center or contact center required, including reservations, bookings, changes, cancellations, or other travelrelated customer service.
Premium customer service
Strong communication and active listening skills




Ability to multitask across multiple systems and platforms
High attention to detail and customer satisfaction
Resultsdriven mindset and strong problemsolving skills
Availability to work rotating shifts, including nights and weekends
Reliable work setup suitable for hybrid operations Preferred Qualifications Prior call center experience in highvolume environments
Knowledge of global destinations and travel geography
Experience creating customized travel itineraries
Familiarity with booking platforms or CRM systems Compensation Benefits Total Monthly Compensation Up to 34,290 MXN Includes Base Salary 21,700 MXN
Guaranteed Cash Benefits 6,440 MXN
Variable Performance Incentives Up to 6,150 MXN
Eligibility for annual performance bonus
Paid training and professional development
Hybrid work model in Mexico City
Companyprovided computer equipment
Career growth opportunities in an international environment About New Comienzos New Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with highquality career opportunities, professional development, and longterm growth pathways. Application Process Qualified candidates should apply through New Comienzos to receive further instructions and next steps. Shortlisted applicants will be contacted for additional screening.
Bolsa de trabajo México ofrecemos puesto de Bilingual Travel Lifestyle Phone Agent Premium Travel Services para el sector de Hosteleria Turismo en la empresa MEXICANOS BINACIONALES NEW COMIENZOS AC de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Travel Lifestyle Phone Agent Premium Travel Services (Cuauhtémoc)
🏢 MEXICANOS BINACIONALES NEW COMIENZOS AC
📍 Cuauhtémoc