Overview: Coordinates, diagnoses and troubleshoots incoming employee calls.
Provides support services to employees and clients with technical problems and information technology issues involving desktops, laptops or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customers to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.
Responsibilities: Job Description Job Profile: Service Desk Tech I Compensation Use Only Field or Corporate: Corporate Grade: Business Unit: Service Desk Job Code: Job Family: SVDSK - Service Desk FLSA Status: Non-Exempt Additional Notes: Date Job Evaluated:



Jan **** Job Summary The Service Desk Tech I coordinates, diagnoses and troubleshoots incoming employee calls.
Provides support services to employees and clients with technical problems and information technology issues involving desktops, laptops or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customers to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.
ESSENTIAL DUTIES

📌 Service Desk Tech I (Xico)
🏢 Compucom
📍 Xico