Ready to grow your career from home? Your future begins here.
Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.
We're hiring
Bilingual Contact Center Agents
to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! ?✨
What you will be doing:
Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. ?
Collect important information to understand client needs and assess how the firm can help. ?
Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. ?
Complete legal forms and manage records of customer interactions. ?
Schedule and coordinate consultations with legal experts. ?
Follow up with clients to ensure their needs are met or provide additional support. ?
Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. ?
Our adecuado candidate:
Holds a bachelor's degree. ?
Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. ?
Is proficient in managing calendars and information flow with accuracy and efficiency. ?✉️
Has previous experience in sales, customer service, or a legal background (preferred). ?
Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. ?️✍️
Demonstrates excellent organizational and time-management skills. ?
Maintains discretion and confidentiality when handling sensitive information. ?
Permanently resides in Latin America. ?
Owns a reliable laptop (Windows or Mac, **** or newer) with a stable internet connection. ?
Biweekly Payments:
Guaranteed with no deductions from our end. ?
Long-Term Opportunities:
Build a lasting professional relationship with us. ?
Fully Remote:
Work from the comfort of your home—no onsite travel required. ?
Paid Time Off:
Enjoy 2 weeks of paid leave and U.S. holiday recognition. ?️
Wellness Support:
Access in-house psychological and wellness coaching services. ?
Professional Growth:
Free training, language improvement sessions, and coaching programs. ?
Exclusive Learning Access:
Unlock free access to over 200 continuous improvement courses. ?
Take the next step in your career with Voxidea. Apply today and join our innovative team! ?✨