Report directly to the Sr Customer Quality ManagerEnsure customer warranty claim submissions are processed expeditiously within T&LSupport; mutual agreement regarding claims credited by T&L; based on verification by T&L; Technical StaffManage claim status through T&L; data tracking systems and customer business portalsCapture customer-specific warranty claims weekly in the Littelfuse database (Aras, RMA App, CoPQ App)Direct customers to send warranty claim units to the originating facility (Muzquiz, Matehuala, Piedras Negras) for evaluationSecure analysis results from originating facilities and process claims as approve, deny, or scrap in Littelfuse and customer systemsMonitor open warranty claims weekly through closure and prevent auto-debit casesRequirementsEngineering Degree in Electronics, Electric or Industrial2+ years of experience in Quality, Engineering or Project ManagementDemonstrated ability to influence others with dataProven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations)PC skills,
including Microsoft Office Suite with emphasis on Excel, PowerPoint, and Power BIExcellent English written and verbal communication skillsCore CompetenciesDemonstrates expertise in managing warranty claims and collaborating with multi-disciplinary teams, leveraging data analysis to influence decision-making.
Proficient in utilizing tracking systems and databases to ensure efficient processing of customer warranty claims.Highest-signal resume keywordsEngineering DegreeWarranty Claim ManagementData AnalysisMicrosoft ExcelCustomer CommunicationHard SkillsWarranty Claim ProcessingData Tracking SystemsQuality ManagementProject ManagementTechnical AnalysisSoft SkillsInfluencing OthersCollaborationCommunicationIndustry KeywordsElectronics EngineeringQuality AssuranceCustomer ServiceMulti-Disciplinary TeamsWarranty ClaimsTools & TechnologiesLittelfuse DatabaseArasRMA AppCoPQ AppMicrosoft Office Suite#J-*****-Ljbffr