Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide.
In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to support our customers efficiently, drive innovation, and develop exceptional talent.
Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states.
Today, more than 1,800 team members—both on‐site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people.
We foster an inclusive, fast‐paced, and collaborative culture where employees are encouraged to grow and build long‐term careers with a company shaping the future of insurance.Outbound Caller responsibilitiesTheOutbound Calleris responsible for calling potential candidates (inbound/outbound)
from the different marketing medias and sparking interest of passive candidates by promoting the company's culture and open vacancies.RequirementsHigh school diplomaAdvanced English (must)Call center experience (desirable)Customer service experienceExperience with Applicant Tracking Systems (ATS) and CRM platforms (desirable)Microsoft Office applicationsJob ActivitiesServe as the 1st point of contact to schedule appointments for potential candidatesPerform prescreening to review schedule availability, salary expectations and overall candidate eligibilityExecute various sales techniques during the call with the candidates while building the value of our brandMaintain constant engagement with the candidates by following up through email, WhatsApp and outbound callsReport and record daily scheduled appointment quotasAssist with the daily flow of onsite candidatesATS Updates and status of each call that the Outbound caller assistsKeep safe confidential Information of each candidate and document it in the ATSBenefitsCompetitive weekly salaryLegal benefitsChristmas bonusSavings fundProfit sharing (PTU)Vacation daysVacation premiumExtra paid days offPrivate medical insurance and preventative careFriendly work environmentFinancing and discounts at local restaurants and coffee shopsGrowth opportunities#J-*****-Ljbffr