Provide advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives and end-users via direct calls, Teams, faxes and email communicationsProvide orthopedic product technical assistance through emails and phone conversationsProvide product recommendations for customers, end-users and field sales representativesTroubleshoot product questions and complex issues to provide resolution and improved customer serviceHandle and resolve complex customer issues and escalated customer callsDocument and record all injury complaints within AgileProvide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as neededAssist field sales representatives with cross references of competitor productsProcess casting orders for custom bracingCollaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product informationRequirementsBachelor's Degree in Kinesiology, Exercise Science, Athletic Training,



Nursing or related field requiredExperience working with Orthopedic bracing preferredMinimum of 1 year of clinical experienceStrong communication and interpersonal skills with aptitude in building relationships with professionals of all levelsProficient in MS office suite (SharePoint, Excel, Word and PowerPoint)English advanced level: Excellent verbal and written communication skillsFlexibility to work any shift between the hours of 5am – 5pm PSTResponsive to urgent needs and demandsPunctual, regular, and consistent attendance is requiredExceptional customer service skillsCore CompetenciesDemonstrates expertise in providing advanced orthopedic product technical support and education, with a strong focus on customer service and effective communication.
Proficient in troubleshooting complex issues and collaborating with cross-functional teams to enhance product knowledge and customer satisfaction.Highest-signal resume keywordsBachelor's Degree In KinesiologyOrthopedic Bracing ExperienceClinical ExperienceExceptional Customer Service SkillsProficient In MS Office SuiteHard SkillsTechnical SupportProduct RecommendationsTroubleshootingDocumentationProduct EducationCasting Orders ProcessingSoft SkillsStrong Communication SkillsInterpersonal SkillsRelationship BuildingFlexibilityResponsivenessIndustry KeywordsOrthopedic ProductsCustomer CareSales SupportProduct LaunchesQuality IssuesTools & TechnologiesAgileMS Office SuiteSharePointExcelWordPowerPoint#J-*****-Ljbffr

📌 Bracing And Support Product Specialist – Hybrid Shift (Tijuana)
🏢 Jobtailor
📍 Tijuana