Scale AI is seeking a Tier 0 support contractor to independently handle a broad range of contributor issues, including moderately complex cases requiring judgment and communication. The role emphasizes autonomy, clear written communication, and problem-solving across email and chat channels.
Candidates should have prior experience in high-volume customer or platform support, with strong English skills and familiarity with SaaS tools like Zendesk, Slack, and Google Workspace.
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📌 Remote Tier 0 Support Specialist – Troubleshoot & Improve (Xico)
🏢 Scale Ai
📍 Xico
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