Performance Associate Analyst
Type of position
: Full-Time Employment
Work Mode
: Hybrid
Job Title
: Performance Associate Analyst
Location of the position
: Monterrey, Reciente León, Mexico
Job Description
Produce and distribute monthly evaluations of Service Provider service level performance
Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
Archive and maintain historical records for monthly performance governance and reviews
Maintain Standards and Templates
Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
Initiate service credit process for breached SLRs/SLAs
Support development and maintenance of performance dashboards and reports
Prepare and deliver analyses and reports to meet the needs of client
Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
Participate in various managed contract operational and governance meetings
Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters
Support executive summary reporting
Risk and Issue reporting
Requirements & Skills
Customer service attitude
Business insight
Information analysis
Results-driven approach
Emphasized teamwork
Dedication to continuous learning
Research skills
Database management
Project management
Time management.
Advanced proficiency in English
Advanced proficiency in Microsoft Excel
Desirable knowledge in Service Now
Numerical Analysis
Customer Services
Informatics
PowerBI
Auditory Processing
Reporting & Analysis
Desired areas of interest
Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.
Education Level
Recent Graduate
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