Join CMA CGM, a global leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences.
About the Role
As a Customer Care Manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement. This role plays a key part in strengthening customer relationships and supporting business growth.
Responsibilities
Lead and coordinate Customer Care operations Monitor service performance and customer satisfaction KPIs Drive process optimization and operational excellence Support digital transformation and deployment of new tools Develop and coach team members to achieve their full potential Ensure compliance with general procedures and standards
Qualifications
Strong leadership and people management skills Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations Ability to analyze data, monitor KPIs,
and implement action plans to improve performance Experience leading process improvements, projects, and new tool implementations Excellent communication and stakeholder management skills Advanced English communication skills Strategic mindset with a customer-centric approach
Required Skills
Strong leadership and people management skills Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations Ability to analyze data, monitor KPIs, and implement action plans to improve performance Experience leading process improvements, projects, and new tool implementations Excellent communication and stakeholder management skills Advanced English communication skills Strategic mindset with a customer-centric approach
Preferred Skills
Experience leading process improvements, projects, and new tool implementations
Equal Opportunity Statement
CMA CGM is committed to diversity and inclusivity in the workplace.