TCS is looking for an
End User Support Engineer L2 Work modality: Hybrid (Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)
Job summary:
Technical Skills Strong experience supporting Windows 11 and i OS environments, hands-on experience with Microsoft 365 suite. Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune Experience with Service Now or other ITSM tools. Familiarity with endpoint security solutions such as Microsoft Defender. Familiarity with ITIL fundamentals Soft Skills Excellent troubleshooting and analytical skills. Strong customer service orientation. Effective verbal and written communication skills.



Ability to prioritize and manage multiple incidents simultaneously. Strong documentation and process-oriented mindset. Nice-to-Have Experience DEX platform – Nexthink Azure Virtual Desktop (AVD) support. Windows Autopilot deployments. Microsoft Defender for Endpoint. VIP/Executive support. Workspace modernization and digital workplace initiatives.
What we offer to you: Direct contract (indeterminate time with initial probation period) Full payroll scheme Benefits of the law and above

📌 Support engineer - itil (Ciudad de México)
🏢 Tata Consultancy Services
📍 Ciudad de México