Etsy, Inc. in Mexico City is seeking a Manager, Buyer & Case Support to lead Tier 3 buyer support operations and drive improvements for Etsy's most valuable buyers. You will collaborate with Enablement and Etsy Outsourcing Partners to elevate the buyer experience and optimize CSAT, resolution time, and escalation handling.
You will hire, train, and mentor a specialized team, manage complex escalations, and align with company policies while supporting a hybrid work model and travel as needed.
📌 Buyer Experience Manager (Ciudad de México)
🏢 Etsy
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.