Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.

We have an immediate need for an experienced Backbone Support Engineer. This is a hybrid flex role and candidates can be based in Ciudad Juarez or Mexico City, Mexico.

The Role

The Backbone Support Engineer will be mainly centered on supporting our IP backbone. The idóneo candidate will maintain a safe and efficient network operation, overseeing our network performance and our planned maintenance, and will respond to outages and issues in real time.

The Responsibilities

- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.
- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.
- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.
- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.
- Monitor BGPMON alarms,



identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.
- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.
- Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault.
- Open tickets with circuit and fiber providers when backbone segments are affected.
- Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events.
- In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team.
- Monitor optical transport infrastructure and proactively work in alarms. Follow up with internal departments to ensure service goals are met.
- Monitor and fix backbone interface flaps.
- Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport).
- Monitor and fix BFD alarms of the transport network.
- Monitor backbone DDOS events and apply corresponding configurations to avoid network disruption. Collaborate with the NetEng department when needed.
- Support escalations of the NOC L2 team.




- Support software upgrades of the core infrastructure equipment.
- Support escalation of enterprise services (SDWAN, managed security.
- Support maintenance windows when a network segment or device will be affected.
- Proactively audit the network infrastructure and core services.
- Collaborate with third-party support and service vendors to ensure that the network stays operational.

The Requirements

- Bachelor’s degree in Telecommunications, Computer Engineering, or related field.
- +5 years’ experience managing and delivering network infrastructure and connectivity.
- Routing and switching technology experience.
- CCNP level certification or similar.
- Comprehensive knowledge of networking and integration - on premise and cloud-based, firewalls, MPLS, VPN, BGP, ISIS.
- Knowledge of Routing Protocols (BGP, OSPF, ISIS) and IP/RSVP and LDP Network Architecture.
- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.
- Comprehensive knowledge of MEF standards.
- Demonstrated Linux experience.
- Experience developing scripts in at least one of the following languages (python, perl, ruby)
- Experience with industry standards for circuit certifications/tests RFC2544 and Y.1564.
- Experience in MPLS-TP technology.
- Experience in networking in cloud environments (AWS, Azure, Google).
- Willing to participate in a rotating “on call” schedule.
- Bilingual - Fluent in English and Spanish.

Privacy notice: Flō Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.

📌 Backbone Support Engineer (Ciudad de México)
🏢 Flō Networks
📍 Ciudad de México