We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.

Challenges that await you

- Develop business and operational processes for the Postal direction.
- Work deeply with the partners:
- we use several partners for postal deliveries - Design interfaces and solutions within internal systems.
- Participate in team development - Work with the backoffice system:
- Design, document, and maintain operational regulations, workflows, and standards.
- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary.
- Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery.
- Write clear and structured requirements for development teams.
- Define tasks, track progress, and control delivery timelines.
- Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes.
- Monitor and improve key metrics related to delivery efficiency, productivity, and quality.
- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders.

What makes you a great fit:

- Strong business mindset with hands-on experience in operational environments - Proven ability to work with business and product metrics, define KPIs,



and use data for decision-making - Experience collaborating with product analysts and translating insights into actionable changes - Excellent communication skills — confident working with large operational teams and senior stakeholders - Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems - High level of structure and organization — comfortable managing complex processes and multiple streams of work - Experience in task decomposition, prioritization, and deadline control - Ability to write clear, structured requirements and work effectively with engineering teams - Strong stakeholder management and expectation-setting skills - English level B2 or higher Your bonus skills:
- Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations - Experience working in large operational organizations with significant frontline staff, such as:
- delivery services - logistics or warehouses - couriers or drivers (marketplaces, fintech, e-commerce) - Experience or understanding of people management, motivation systems, or operational leadership Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions - Honest Feedback: valuing open, transparent communication - Supportive Team: a strong, collaborative community - Celebrating Achievements: recognizing our wins together - High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits:
- Relocation support to Mexico with assistance for the employee and their family - Adaptable work from one of our offices or remote - Healthcare Coverage - Education Budget: Language lessons, professional training and certifications - Wellness Budget: Mental health and fitness activity reimbursements - Vacation policy: 20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Origination Delivery] (Pachuca de Soto)
🏢 Plata Card
📍 Pachuca de Soto