Description
Customer Success Manager / Account Manager – Client Retention & GrowthPosition Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the RoleAt Pavago, one of our clients is hiring a Customer Success Manager / Account Manager to manage and strengthen relationships with existing customers, support onboarding, maintain customer satisfaction, and improve retention.
This is a client-facing role focused on relationship management, customer onboarding, account health, retention, and long-term customer value.
You’ll serve as a primary point of contact for assigned customers, understand their goals, ensure they receive value from the company’s services, and proactively address concerns before they become retention risks.
If you’re a strong communicator who enjoys building lasting client relationships and taking ownership of the customer experience, this role is a strong fit.
What You’ll OwnCustomer Relationship Management
- Serve as a primary point of contact for assigned customers
- Build strong, long-term relationships with clients
- Conduct regular customer check-ins and account conversations
- Understand each customer’s goals, priorities, and expectations
- Maintain professional, responsive communication throughout the customer lifecycle
Customer Onboarding & Implementation
- Support new customers through onboarding and implementation
- Help customers understand processes, services, and next steps
- Coordinate internally to ensure a smooth transition after the sale
- Track onboarding progress and follow up on outstanding actions
- Ensure customers have a strong experience from the beginning of the relationship
Customer Success & Value
- Understand what success looks like for each customer
- Ensure customers receive ongoing value from the company’s services
- Proactively identify opportunities to improve the customer experience
- Conduct regular check-ins to understand satisfaction and changing needs
- Maintain consistent engagement across assign