At Pathmonk, we’re building the future of website personalization with AI. Our customers are marketers and founders who rely on us to increase conversions, and we want someone who can make their journey with Pathmonk exceptional from day one.
This is NOT a traditional “support” role. We’re looking for someone who understands marketing, who can put themselves in the customer’s shoes, and who knows how to turn (sometimes difficult) conversations into long-term relationships and revenue opportunities.
What you’ll do
- Onboard new customers: Set new accounts and ensure every new customer gets to their first “aha” moment quickly.
- Be the front line of support: Manage tickets, calls, and chats — solving problems with empathy and clarity.
- Prevent churn: Spot warning signs early, reach out proactively, and keep customers engaged.
- Educate and empower: Share best practices, build resources, and make sure customers know how to get the most out of Pathmonk.
- Identify upsell opportunities: Turn support conversations into growth opportunities by matching customer needs with our solutions.
- Bridge product and customer feedback: Gather insights from daily interactions and share them with the product team to influence the roadmap.
- Shape Customer Success at Pathmonk: Help us refine processes, build playbooks,
and scale how we support customers.
What we expect
- You’re based in Mexico and fully comfortable working remotely.
- Fluent in English (C2 level) — you’ll be speaking with international clients daily.
- You have a background in digital marketing and ideally some experience in SaaS or product.
- Most importantly: you’re willing to be on the front line with customers, learning what they need and helping us make the product better.
What we expect
1. Culture fit interview – Quick call to get to know you and your motivation.
2. Skills interview – Longer conversation to dive into your marketing, SaaS, and support experience.
3. Roleplay – Practical exercise handling a real customer scenario.
4. Final interview with the CEO – Align on ambition, growth, and vision.
Why join us
Pathmonk is growing fast. You’ll be joining at a stage where your impact is highly visible and where you can shape how Customer Success works in our company. If you’re ambitious, curious, and eager to grow in a SaaS environment — this is the place for you.
Learn more about Pathmonk before our first interview to make sure this role aligns with your professional development and expectations. https://pathmonk.com/