About the Company

FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Join FedEx and support Sales Operations across the U.S. & Canada! ?

Are you passionate about Payroll, problem-solving, and providing exceptional support to employees? Do you enjoy investigating issues, finding solutions, and working with different teams in a fast-paced environment? This opportunity is for you!

We're looking for a Payroll Back Office Representative to join our Payroll Support Team, where you'll play a key role in supporting FedEx employees by managing payroll-related tickets, investigating issues, providing timely solutions, and ensuring a positive employee experience.

What you'll do:

✅ Manage and resolve payroll-related tickets submitted by internal FedEx employees.

✅ Investigate payroll inquiries related to paychecks, deductions, taxes, timekeeping, benefits, and other payroll matters.

✅ Provide accurate and timely solutions and guidance to employees regarding their payroll concerns.

✅ Partner with Payroll, HR, Benefits, Timekeeping, and other cross-functional teams to resolve complex cases.

✅ Research issues, identify root causes, and follow up to ensure successful resolution.





✅ Maintain accurate documentation and case records while ensuring compliance with payroll policies and procedures.

✅ Manage multiple tickets and priorities in a fast-paced, service-oriented environment.

✅ Identify recurring issues and recommend process improvements to enhance the employee experience.

What we're looking for:

✔️ 2+ years of experience in Payroll, Payroll Support, HR Operations, Employee Services, Customer Service, or a related field.

✔️ Strong analytical and problem-solving skills.

✔️ Experience handling tickets, cases, inquiries, or employee requests is highly desirable.

✔️ Excellent written and verbal communication skills.

✔️ Strong customer service mindset and ability to provide solutions with a high level of professionalism.

✔️ Ability to work with multiple teams and manage competing priorities.

✔️ Proficiency in Microsoft Office, especially Excel.

✔️ Advanced English (spoken and written). C1 C2

✔️ High School diploma required; Bachelor's degree is a plus.

CDMX, Hybrid model in Reforma (is not remote)

Equal Opportunity Statement

FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.

📌 Customer Service Call Center (Miguel Hidalgo)
🏢 Federal Express
📍 Miguel Hidalgo