- Job Category Mexico
- Employee Type FT - NonExempt

Contact information
- Name Stacey Gordon
- Phone (617) 791-1343
- Email [email protected]

Description
The CustomerOperationsRepresentative plays a critical role by supporting the successful execution of customer orders and delivering a high-quality customer service experience throughout the order lifecycle.Administers customer order / account inquiries, order-related communication, issue resolution, order workflow support, backlog coordination, and operational customer service activities following order placement. This role works closely with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales teams to ensure timely, accurate, and professional support for customer operational needs while promoting service consistency, responsiveness, and operational excellence.

ESSENTIAL JOB FUNCTIONS

Customer Order Support & Execution
- Support customers throughout the order execution lifecycle following order placement.
- Process and manage customer order updates, changes, holds, cancellations,



and exception requestsin accordance withcompany procedures.
- Monitor order activity and proactively communicate order status updates, shipment information, delays, and execution-related changes to customers.
- Coordinate order workflow activities to supporttimelyandaccurateorder execution.

Customer Communication & Issue Resolution
- Respond to customer inquiries related to order status, shipments, delivery timelines, documentation, RMAs, credits, and operational support requests.
- Investigate and resolve customer issues, discrepancies, and execution-related concerns professionally and promptly.
- Coordinate cross-functionally toidentifyroot causes and support issue resolution activities.
- Escalate complex issues appropriately whilemaintainingclear customer communication.

Backlog & Operational Coordination
- Support backlog management and operational workflow activities.
- Coordinate with Supply

📌 Customer Operations Representative (Centro)
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