Description
Receivables Support Representative – Collections & Billing | Remote Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role At Pavago , one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution .
This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.
You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns , while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.
This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.
What You’ll Own Accounts Receivable & Collections Conduct outbound collections calls and email follow-ups on past-due accounts
Secure payments, payment commitments, and account resolutions
Maintain consistent follow-up until outstanding issues are resolved
Track payment commitments, customer responses, and account activity
Identify opportunities to enroll eligible customers in auto-pay
Help reduce delinquency and aging accounts through proactive outreach
Billing Investigation & Salesforce Case Management Investigate billing disputes, invoice discrepancies, and account setup issues
Identify root causes of invoicing problems and coordinate necessary corrections
Open, manage, update, and close cases in Salesforce
Maintain detailed records of customer interactions, resolutions, and next steps
Confirm customer understanding and satisfaction before closing cases
Escalate complex issues when needed while maintaining ownership of follow-through




Customer Communication & Coordination Communicate confidently and professionally with customers by phone and email
Provide proactive updates on billing investigations, payments, and account status
Coordinate with billing, operations, installation, and service teams to resolve issues
Help prevent unnecessary escalations through timely communication and follow-up
Maintain a customer-first approach while protecting company revenue
Documentation & Process Improvement Maintain accurate, complete, and audit-ready Salesforce records
Identify recurring billing and collections issues
Support SOP creation and workflow documentation
Surface recurring trends and potential solutions during team reviews
Contribute to improvements in collections efficiency and billing accuracy
What Makes You a Great Fit You are persistent and comfortable following up until an issue is resolved
You balance urgency with professionalism and empathy
You are highly organized and disciplined with documentation
You proactively investigate problems rather than waiting for direction
You communicate clearly with customers and cross-functional teams
You thrive in structured, fast-paced, and execution-focused environments
Required Experience & Skills Experience in accounts receivable, collections, billing support, or customer account management
Experience handling high-volume customer communication by phone and email
Experience with Salesforce or a similar CRM/case management system
Strong attention to detail and organizational skills
Strong written and verbal English communication skills




Ability to independently investigate billing and payment issues
Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously
Preferred Experience Experience in a structured accounts receivable or collections environment
Background supporting service, operations, or installation-based businesses
Experience improving auto-pay adoption or reducing delinquency
Familiarity with root-cause analysis and operational process improvement
Experience creating SOPs or documenting recurring workflows
What a Typical Day Looks Like Your day will center around collections execution, billing investigations, and customer follow-through. You may:
Make outbound collections calls and send payment follow-ups
Investigate invoice discrepancies and account setup issues
Open, manage, and update Salesforce cases
Coordinate internally to remove billing obstacles
Track payment commitments and customer responses
Help eligible customers enroll in auto-pay
Document customer interactions and resolutions
Identify recurring issues and recommend process improvements
In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.
Key Metrics for Success Success in this role will be measured through:
Daily collections activity and follow-up completion
Collections secured and payment commitments obtained
Reduction in aging balances and delinquency
Auto-pay conversion
Billing case resolution accuracy and speed
Salesforce documentation accuracy and completeness
Reduction in long-open receivables cases
Timeliness of customer and internal communication
Reduction in avoidable escalations
Interview Process Initial Screening Call
One-Way Video Interview via Spark Hire
Video Interview with Pavago Recruiter
Client Interview
Offer & Onboarding

📌 Receivables Support Representative (Irapuato)
🏢 Pavago
📍 Irapuato