Role Overview As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client
As a Process Lead you will be expected to: Have deep knowledge of the process, policies and desk top procedures within their engagement
Be aware of the client specific adjustments and deviations from the generic GPM process design
Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
Has good understanding of process taxonomy and process approach from an end-to-end perspective (e.g. good DGEM knowledge)
Drive Value back to client utilizing their process expertise
Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech
Have very good knowledge of CG and other Platform approaches, the Automation Drive Suit and DGEM Tech – building certifications in DGEM Tech technologies
Be familiar with standard analysis tools/techniques
Look for and gather key data and conducts a structured analysis
Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching'




Understand the cost drivers of the services and supports effective usage of them in the service delivery
Understand KPI measures and their impact on profitability
Identifies and escalates out-of-scope requests
Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery
General Responsibilities / Accountabilities Responsible for the day to day management of the client’s Accounts Receivable portfolio.
Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements.
Ensure quick resolution by the Credit Control Team of issues and escalated items
Manage a complex AR portfolio, negotiates and implements payment solutions with clients.
Responsible for achieving cash collection and ageing targets
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
Regularly assess all credit management controls and procedures for change and improvement
Develop strategies and solutions for problematic customers
Develop strategies and solutions to overcome credit management and credit control challenges
Is able to develop customer complex account reconciliations
Ensure cash collection targets are met
Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes
Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
Good negotiation skills
Qualifications (Education/Experience/Certification) Minimum English at CEFR Grade B1 (intermediate) or equivalent
Is finalizing certifications in DGEM Tech technologies

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📌 C Collections Process Expert (Centro-Norte)
🏢 Capgemini
📍 Centro-Norte