Air Cargo Operations Specialist – Mexico City (CDMX) Location: Mexico City, Mexico

Company: AGOL Worldwide

Department: Air Cargo Operations

Position Type: Full-Time / On-Site ( 1 home office day per week ) About AGOL Worldwide

AGOL Worldwide is an international logistics company specializing in air freight, time-critical logistics, integral trade, customs coordination, and complex transportation solutions.

We are expanding our Air Cargo operations in Mexico and are looking for an experienced Air Cargo Operations Specialist to take ownership of our Mexico City air cargo desk.

This is a hands-on operational position.

The successful candidate must be capable of independently managing an international air freight shipment from A to Z , including airline coordination, documentation, bookings, shipment execution, tracking, customs coordination, and final file completion.

Initially, this will be a one-person Air Cargo department in Mexico City , with direct operational support from AGOL Worldwide's U.S. Air Cargo team and our international Time Critical Operations team. The Role

You will be responsible for managing AGOL's air cargo operations in Mexico, including both air exports and air imports .

We are looking for someone who understands the entire operational process — not someone who has only worked in tracking, customer service, documentation, or one specific part of air freight.

You should be comfortable receiving a shipment request and independently determining what needs to happen next, coordinating all parties involved, preparing the required documentation, and managing the shipment through completion. Key Responsibilities

Air Export Operations

Receive and review air freight shipment requests

Obtain airline schedules, routing options, rates, and space availability

Make and manage airline bookings

Coordinate cargo pickup and delivery to airline terminals or handling facilities

Prepare and review HAWB and MAWB documentation

Work with electronic Air Waybill / e-AWB processes where applicable

Verify shipper, consignee, commodity, dimensions, weight, routing, and handling information

Prepare and review required shipping documentation

Coordinate commercial invoices and packing lists

Coordinate with customs brokers for Mexican export clearance and pedimento requirements

Confirm cargo acceptance with airlines and ground handling agents

Coordinate security, screening, labeling, and cargo handling requirements





Monitor cutoff times and ensure cargo is delivered and accepted before departure

Track flights and shipment milestones through final destination

Manage airline irregularities, rollovers, delays, offloads, and operational exceptions

Send status updates internally and to customers

Air Import Operations

Monitor inbound international air freight shipments

Review pre-alerts and shipment documentation

Verify MAWB / HAWB information

Coordinate with airlines, cargo terminals, ground handlers, customs brokers, and customers

Coordinate Mexican customs clearance requirements

Monitor cargo arrival and availability

Resolve documentation discrepancies or cargo holds

Coordinate cargo release from airline or terminal

Arrange final delivery when required

Track shipments through final delivery and POD

Complete and close operational files

Documentation & Compliance The candidate must have strong practical knowledge of international air cargo documentation and processes, including:

Master Air Waybills (MAWB)

House Air Waybills (HAWB)

Airline booking documentation

Commercial invoices

Packing lists

Cargo manifests and pre-alert documentation

Export and import shipment files

Mexican customs broker documentation coordination

Cargo labels and handling labels

Special handling instructions

Airline acceptance requirements

IATA air cargo procedures

Dangerous Goods awareness and documentation coordination

Incoterms

International air freight terminology and procedures

You will be expected to carefully review documentation before cargo moves and identify potential operational or compliance problems before they become shipment delays. Airline & Vendor Coordination

You must be comfortable communicating directly with:

Airlines

Airline cargo departments

Ground handling agents

Airport terminals

Customs brokers

Trucking companies

Warehouses

Overseas agents

Customers

AGOL offices and operations teams internationally

You should know how to follow up aggressively and professionally when cargo, documents, bookings,



or clearances are not moving according to plan.

Required

Experience

Minimum 3 years of hands-on international air freight operations experience

Strong experience with both air export and air import operations

Proven ability to manage shipments independently from booking through final delivery

Hands-on experience preparing and reviewing MAWB and HAWB documentation

Experience working directly with airlines and cargo terminals

Experience coordinating Mexican customs clearance with customs brokers

Strong understanding of international shipping documentation

Knowledge of IATA air cargo procedures

Understanding of Incoterms

Strong computer and logistics-system skills

Excellent attention to detail

Strong organizational and problem-solving skills

Language Requirements

Spanish: Fluent / Native

English: Professional working proficiency required The candidate must be comfortable communicating by email, telephone, and Microsoft Teams with our U.S. operations team, overseas partners, airlines, and international customers in English.

Preferred

Qualifications

IATA or air cargo training

Dangerous Goods / DGR training or certification

Experience with time-critical or expedited air freight

Experience handling high-value technology, automotive, aerospace, or industrial cargo

Experience working for an international freight forwarder

Experience working with airlines and cargo handlers at AICM and/or AIFA

Existing relationships with airlines, handlers, customs brokers, and trucking providers are a plus

What We Are Looking For We want someone who is operational, resourceful, organized, and independent .

This position is ideal for an experienced air freight professional who does not need a large department around them to manage a shipment.

You should be the type of person who can receive a new shipment and immediately think: What airline should we use? What routing makes sense? What documents are required? What is the cutoff? Has the cargo been cleared? Has the airline accepted it? What could delay this shipment, and what do I need to do now to prevent that?

You will have support from our U.S. Air Cargo and Time Critical teams, but you will be expected to become AGOL's air cargo operational expert on the ground in Mexico City.

As our Mexico operation grows, this role may also develop into a larger operational or leadership position.

📌 Head Of Operations - Start Immediately (Ciudad de México)
🏢 AGOL Worldwide
📍 Ciudad de México