At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.
We are seeking a Shift Manager, based in Guadalajara, MX, to join the Amazon Logistics team. You will be responsible for the day-to-day management of the delivery station, overseeing the under-the-roof (UTR) operation that focuses on the end-to-end process inside the building. You will lead a team of Process Assistants and Associates in daily activities, including operational execution, performance reviews, training sessions, and communication with stakeholders and senior leadership.
Responsibilities may include, but are not limited to: Promoting a culture of safety
Ensuring that people are properly trained and their needs are addressed so they can focus on their jobs
Supporting and assigning job duties to process assistants and associates
Adapting to sudden changes and growth according to operational necessities, due to the nature of Amazon's business
Tracking and monitoring sorting operations and driver dispatch
Helping with in-station operations: receiving, scanning, lifting, and moving shipments up to 25 kg
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Key job responsibilities Manage staff, resources, consumables, and key metrics for the delivery station.
Coordinate operative meetings, communicate with support areas, handle proper escalations, and analyze data.
Plan shifts, audit plans, and execute daily operations.
A day in the life Conducts Gemba walks and audit plans




Manage shift start-ups
Execute safety audits, walks, and meetings
Verify daily operations plan, volume, attendance, and route planning
Engage with associates, completes performance audits, and conduct quality inspections
Complete reports (Daily Ops Plan, Daily Call Outs, End of Shift Report) and address any discrepancies in reporting tools
Holds end-of-shift meetings with leadership team to review performance opportunities and establish action plans
Perform shift handoff to incoming Shift Manager (in person or email) and preview next-day plans
Basic Qualifications Bachelor's degree or equivalent
Speak, write, and read fluently in English
1+ years of employee and performance management experience
Work a versátil schedule/shift/work area, including weekends, nights, and/or holidays
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Preferred Qualifications 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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📌 Shift Manager, Amazon Logistics (El Salto)
🏢 Amazon
📍 El Salto