Data & Infrastructure Engineer

Location: Mexico City, Mexico

Key Responsibilities

- Provide L1/L2 support for wellsite infrastructure and digital drilling applications.

- Support deployment, configuration, monitoring, and troubleshooting of EDGE devices and associated systems.

- Configure and maintain network connectivity, including VLANs, routing, firewalls, VPNs, and IP addressing.

- Monitor and troubleshoot data interfaces such as WITSML, OPC-UA, Modbus TCP, and related protocols.

- Manage incidents, service requests, escalations, and technical documentation through ServiceNow.

- Collaborate with engineering, cybersecurity, product, and field operations teams to ensure service continuity.

- Participate in rig onboarding, deployment readiness activities, and infrastructure support projects.

- Maintain operational procedures, knowledge articles, and technical documentation.

Requirements
- Education: 4 yrs IT related degree

- English Level: Fluent / conversational level.

- Experience: 3 to 10 yrs in networking, infrastructure support, systems administration, or technical operations environments.

- Experience providing L1/L2 technical support.

- Experience network deployment, configuration, and troubleshooting.

- Exposure to industrial networks, operational technology (OT), or real-time operational environments is preferred.

- Experience working in a 24/7 support environment is desirable.

- CCNA certification is required.

Technical Skills
- Strong knowledge of LAN/WAN, Routing, VLANs, TCP/IP, DHCP, and network troubleshooting.

- Experience with firewalls,



NAT, VPNs, and network security concepts.

- Familiarity with industrial communication protocols such as WITSML, OPC-UA, Modbus TCP, or Serial Communications.

- Knowledge of virtualization platforms such as VMware ESXi or KVM is desirable.

- Experience with ServiceNow or similar ticketing tools.

- Proficiency in Microsoft 365 applications.

Competencies
- Strong analytical and troubleshooting skills.

- Excellent communication and stakeholder management abilities.

- Ability to work effectively in a fast-paced operational environment.

- Attention to detail and strong documentation skills.

- Team-oriented with a proactive approach to problem-solving.

Additional Information
- CCNA certification or networking training is highly desirable.

- Rotational schedule: 2 weeks on / 1 week off.

- Opportunity to support general Digital Drilling infrastructure and real-time operations.

SLB does not require a fee for applying to the recruitment process. Applicants must be 18 years or older to apply.

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SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.

📌 IT Wellsite Infrastructure (Villahermosa)
🏢 SLB
📍 Villahermosa