About the Company Join CMA CGM, a integral leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences. About the Role As a Customer Care Manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement. This role plays a key part in strengthening customer relationships and supporting business growth. Responsibilities Lead and coordinate Customer Care operations Monitor service performance and customer satisfaction KPIs Drive process optimization and operational excellence Support digital transformation and deployment of new tools Develop and coach team members to achieve their full potential Ensure compliance with global procedures and standards Qualifications Strong leadership and people management skills Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations Ability to analyze data, monitor KPIs,
and implement action plans to improve performance Experience leading process improvements, projects, and new tool implementations Excellent communication and stakeholder management skills Advanced English communication skills Strategic mindset with a customer-centric approach Required Skills Strong leadership and people management skills Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations Ability to analyze data, monitor KPIs, and implement action plans to improve performance Experience leading process improvements, projects, and new tool implementations Excellent communication and stakeholder management skills Advanced English communication skills Strategic mindset with a customer-centric approach Preferred Skills Experience leading process improvements, projects, and new tool implementations Equal Opportunity Statement CMA CGM is committed to diversity and inclusivity in the workplace.