We're hiring a Sales Manager to lead and drive the performance of our Client Advisor team within a fast-growing international marketplace. This role owns the day-to-day sales operation, holding agents accountable to KPIs, driving productivity, and ensuring the team consistently delivers against business goals.

This is not a passive management role. The idóneo candidate is a hands-on people leader who is comfortable setting clear expectations, pushing performance, coaching agents, and addressing underperformance quickly. You'll be expected to know what each agent is working on, understand where the team is falling short, and take action to correct it, setting the standard, not just monitoring it.

Key Responsibilities

- Team Leadership & Accountability: Own the day-to-day performance of the Client Advisor team; set clear daily, weekly, and monthly expectations; hold agents accountable to individual and team KPIs; intervene when results fall below target; address attendance, productivity, quality, and performance issues promptly.
- Sales Performance: Own team performance against submission, sales, conversion, and outreach targets; drive adoption of key sales initiatives (No Reserve, Pro, Luxe Items, High-Ticket Sales, Grailzee Connect, relisting); ensure agents consistently follow up with leads and sellers until there's a clear outcome; identify top performers and underperformers.
- Coaching & Development: Conduct regular 1:1s; review calls and seller interactions; provide direct, actionable feedback; coach agents on objection handling, sales techniques, and communication; create development plans for agents not meeting expectations.
- Operational Management: Monitor inboxes, SLAs, Slack, and daily workflows; ensure conversations are assigned and handled appropriately; identify and escalate operational bottlenecks before they grow; ensure agents follow established SOPs.
- Reporting & Analysis: Track daily, weekly,



and monthly KPIs; analyze performance trends and report not just what happened but why, and what will be done about it; maintain visibility into team capacity, productivity, and pipeline health; recommend process, staffing, or strategy changes based on data.

We're Looking For

- Proven experience managing a sales or customer-facing team, with strong people-management and accountability skills.
- Comfortable managing performance and having difficult conversations and follow through.
- Strong understanding of sales KPIs, conversion, pipeline management, and productivity.
- Highly organized, data-driven, and comfortable working with reports and performance metrics.
- Proactive, able to operate independently, and driven by a strong ownership mentality.
- Strong written and verbal communication skills.
- Experience in a marketplace, e-commerce, luxury, watches, or other high-touch sales environment is a plus.
- Experience managing remote or distributed teams, CRM/sales-management tools, and building or improving sales SOPs is a plus.

Why This Role Is Critical The success of the Client Advisor team relies on a leader who is actively engaged in the operation, provides effective coaching, and ensures alignment with team standards and expectations. This role plays a key part in supporting consistent KPI performance, establishing clear individual accountability, strengthening follow-up and pipeline management practices, identifying and addressing performance gaps, improving agent productivity, maintaining healthy SLA and inbox management, and fostering the development of a high-performing team. What We Offer

- A senior-level leadership role within a fast-growing international marketplace
- Direct ownership over team performance and revenue outcomes
- Competitive compensation and local benefits
- Strong growth opportunities as the team and business expand
- A results-driven environment that rewards ownership, accountability, and coaching over micromanagement

📌 Sales Manager (México)
🏢 ILNIA Soluciones S.A. de
📍 México