About CoreX CoreX is a ServiceNow Elite Partner focused on helping organizations transform the way they operate through the ServiceNow platform. As CoreX continues to grow, we are looking for a Senior Technical Consultant – ServiceNow ITOM to join our delivery organization and play a key role in designing, configuring, and implementing ServiceNow IT Operations Management solutions for our customers.

The Senior Technical

Consultant – ServiceNow ITOM will serve as a senior hands-on technical resource responsible for the successful design, configuration, development, and implementation of ServiceNow ITOM solutions. This individual will work directly with customers, Solution Architects, Business Process Consultants, Project Managers, and other technical resources throughout the full implementation lifecycle. The idóneo candidate has strong hands-on experience across ITOM, CMDB, Discovery, Service Mapping, and the broader ServiceNow platform and is comfortable translating business and technical requirements into scalable ServiceNow solutions.

Design, configure, develop, and implement ServiceNow ITOM solutions based on customer requirements and ServiceNow best practices. Participate in customer workshops to gather technical requirements and translate them into scalable ServiceNow solutions. Configure and optimize Discovery schedules, credentials, MID Servers, probes, patterns, identification rules, and reconciliation processes.

Support the design, implementation, and ongoing health of the ServiceNow CMDB and CSDM framework. Configure and maintain CI classes, relationships, identification and reconciliation rules, data sources, and CMDB governance processes. Design and troubleshoot integrations between ServiceNow and third-party infrastructure, monitoring, cloud, and enterprise platforms.

Develop and configure ServiceNow functionality using JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, IntegrationHub, REST/SOAP APIs, and other platform capabilities. Provide technical guidance throughout the full implementation lifecycle, including design,



configuration, development, testing, deployment, and post-go-live support. Support unit testing, system testing, UAT, defect resolution, and production deployment activities.

Create and maintain technical documentation, configuration documentation, deployment plans, and knowledge-transfer materials. Ensure solutions follow ServiceNow development standards, platform governance, security requirements, and upgrade-safe development practices. Conduct code and configuration reviews and provide guidance to other developers and Technical Consultants.

Mentor junior and mid-level ServiceNow resources and help establish technical delivery best practices across project teams. Identify opportunities to improve platform performance, automation, scalability, and overall customer outcomes. 5+ years of hands-on ServiceNow implementation, development, or technical consulting experience. ~ Strong hands-on experience implementing ServiceNow IT Operations Management (ITOM). ~ Demonstrated experience with ServiceNow Discovery and CMDB. ~ Experience configuring and troubleshooting MID Servers, Discovery Patterns, credentials, schedules, CI identification, and reconciliation. ~ Strong understanding of CMDB architecture, CI relationships, data quality, governance, and CSDM. ~ Strong ServiceNow development experience including JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and platform configuration. ~ Ability to troubleshoot complex ServiceNow platform, Discovery, CMDB, and integration issues. ~ Strong understanding of ServiceNow implementation methodology and the software development lifecycle. ~ ServiceNow Certified System Administrator (CSA). ServiceNow CIS – Discovery certification.

Additional

ServiceNow ITOM or implementation certifications.

Experience with Service Mapping, Event Management, AIOps, or Cloud Discovery.

Experience integrating ServiceNow with cloud platforms, infrastructure tools, monitoring platforms, and other enterprise systems. Consulting or ServiceNow Partner experience.

Experience providing technical leadership and mentoring other ServiceNow consultants

📌 Senior Technical Consultant - ServiceNow ITOM (Guadalajara)
🏢 CoreX
📍 Guadalajara