Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025.
Safran holds, either independently or through partnerships, leading integral or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.
Reference number
2026-187493
Job details
Domain
Performance and Support
Job field / Job profile
IT - Applications administrator
Job title
SHM Support Responsible Coordinator
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
As the MEDS / MES RUN ISA Coordinator, you will serve as the key operational Coordinator for MEDS / MES support activities locally, working in close collaboration with the MEDS / MES Run Responsible Coordinator.
You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.
MEDS / MES includes SHARP / SHM and MES applications like Pacing.
But what else? (advantages, specificities, etc.)
SKILLS
- Leadership and management of critical situations.
- Decision-making under pressure.
- Effective communication with teams and business stakeholders.
- Strong analytical and synthesis skills.
- Autonomy and proactivity.
- Problem-solving orientation.
SPECIFIC KNOWLEDGE
- Business processes acumen in their domain.
- Application maintenance and support management.
- Incident management and resolution of critical issues.
- Change Management and Change Control Board administration.
- Coordination of cross-functional teams.
- Definition and monitoring of KPIs and SLAs.
- Stakeholder and Key User communication and management.
- Continuous improvement and optimization of support processes.
- ITSM methodologies.
Candidate skills & requirements
- Coordinate the Maintenance Activities for ISA:
o Incidents o Evolutions
- Manage support resources (including technical and functional skills)
- Ensure that support team skills and knowledge are updated with the latest updates on solution
- Report to Run manager, and synchronize with project team
- Ensure the standard IS Maintenance process is applied (CORE & best value for money approach)
- Propose and agree with business on solutions aligned to standard core model and best value for money approach
- Consolidate all change requests (using BIND format), prioritize them and share them for agreement during monthly Change Board (Organize and entertain Change Control Board)
- Plan the maintenance activities and share the vision internally and with Key Users organization (build block point and hot fixes approach)
- Communicate to Business team in case of major incident impacting the production (be the incident administrator)
- Coordinate changes validation (internal and business)
- Ensure the SLA on incident tickets is respected
- Generate and monitor the Maintenance performance with IS KPIs
- Coordinate corrective action response when required and participate to Business QRQC when solicited
- Implement and make sure your team implement measures of health, Safety and Environment necessary to keep the Physical integrity of your team.
Job location
Job location
North America, Mexico, Chihuahua
City (-ies)
Chihuahua
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)
📌 SHM Support Responsible Coordinator (Chihuahua)
🏢 Safran
📍 Chihuahua
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