Air Cargo Operations Specialist – Mexico City (CDMX) Location: Mexico City, MexicoCompany: AGOL WorldwideDepartment: Air Cargo OperationsPosition Type: Full-Time / On-Site ( 1 home office day per week )About AGOL WorldwideAGOL Worldwide is an international logistics company specializing in air freight, time-critical logistics, global trade, customs coordination, and complex transportation solutions.We are expanding our Air Cargo operations in Mexico and are looking for an experienced Air Cargo Operations Specialist to take ownership of our Mexico City air cargo desk.This is a hands-on operational position.The successful candidate must be capable of independently managing an international air freight shipment from A to Z , including airline coordination, documentation, bookings, shipment execution, tracking, customs coordination, and final file completion.Initially, this will be a one-person Air Cargo department in Mexico City , with direct operational support from AGOL Worldwide's U.S. Air Cargo team and our international Time Critical Operations team.The RoleYou will be responsible for managing AGOL's air cargo operations in Mexico, including both air exports and air imports .We are looking for someone who understands the entire operational process — not someone who has only worked in tracking, customer service, documentation, or one specific part of air freight.You should be comfortable receiving a shipment request and independently determining what needs to happen next, coordinating all parties involved, preparing the required documentation, and managing the shipment through completion.Key ResponsibilitiesAir Export OperationsReceive and review air freight shipment requestsObtain airline schedules, routing options, rates, and space availabilityMake and manage airline bookingsCoordinate cargo pickup and delivery to airline terminals or handling facilitiesPrepare and review HAWB and MAWB documentationWork with electronic Air Waybill / e-AWB processes where applicableVerify shipper, consignee, commodity, dimensions, weight, routing, and handling informationPrepare and review required shipping documentationCoordinate commercial invoices and packing listsCoordinate with customs brokers for Mexican export clearance and pedimento requirementsConfirm cargo acceptance with airlines and ground handling agentsCoordinate security, screening, labeling,



and cargo handling requirementsMonitor cutoff times and ensure cargo is delivered and accepted before departureTrack flights and shipment milestones through final destinationManage airline irregularities, rollovers, delays, offloads, and operational exceptionsSend status updates internally and to customersAir Import OperationsMonitor inbound international air freight shipmentsReview pre-alerts and shipment documentationVerify MAWB / HAWB informationCoordinate with airlines, cargo terminals, ground handlers, customs brokers, and customersCoordinate Mexican customs clearance requirementsMonitor cargo arrival and availabilityResolve documentation discrepancies or cargo holdsCoordinate cargo release from airline or terminalArrange final delivery when requiredTrack shipments through final delivery and PODComplete and close operational filesDocumentation & ComplianceThe candidate must have strong practical knowledge of international air cargo documentation and processes, including:Master Air Waybills (MAWB)House Air Waybills (HAWB)Airline booking documentationCommercial invoicesPacking listsCargo manifests and pre-alert documentationExport and import shipment filesMexican customs broker documentation coordinationCargo labels and handling labelsSpecial handling instructionsAirline acceptance requirementsIATA air cargo proceduresDangerous Goods awareness and documentation coordinationIncotermsInternational air freight terminology and proceduresYou will be expected to carefully review documentation before cargo moves and identify potential operational or compliance problems before they become shipment delays.Airline & Vendor CoordinationYou must be comfortable communicating directly with:AirlinesAirline cargo departmentsGround handling agentsAirport terminalsCustoms brokersTrucking companiesWarehousesOverseas agentsCustomersAGOL offices and operations teams internationallyYou should know how to follow up aggressively and professionally when cargo, documents, bookings,



or clearances are not moving according to plan.Required ExperienceMinimum 3 years of hands-on international air freight operations experienceStrong experience with both air export and air import operationsProven ability to manage shipments independently from booking through final deliveryHands-on experience preparing and reviewing MAWB and HAWB documentationExperience working directly with airlines and cargo terminalsExperience coordinating Mexican customs clearance with customs brokersStrong understanding of international shipping documentationKnowledge of IATA air cargo proceduresUnderstanding of IncotermsStrong computer and logistics-system skillsExcellent attention to detailStrong organizational and problem-solving skillsLanguage RequirementsSpanish: Fluent / NativeEnglish: Professional working proficiency requiredThe candidate must be comfortable communicating by email, telephone, and Microsoft Teams with our U.S. operations team, overseas partners, airlines, and international customers in English.Preferred Qualifications IATA or air cargo trainingDangerous Goods / DGR training or certificationExperience with time-critical or expedited air freightExperience handling high-value technology, automotive, aerospace, or industrial cargoExperience working for an international freight forwarderExperience working with airlines and cargo handlers at AICM and/or AIFAExisting relationships with airlines, handlers, customs brokers, and trucking providers are a plusWhat We Are Looking For We want someone who is operational, resourceful, organized, and independent .This position is adecuado for an experienced air freight professional who does not need a large department around them to manage a shipment.You should be the type of person who can receive a new shipment and immediately think:What airline should we use? What routing makes sense? What documents are required? What is the cutoff? Has the cargo been cleared? Has the airline accepted it? What could delay this shipment, and what do I need to do now to prevent that?You will have support from our U.S. Air Cargo and Time Critical teams, but you will be expected to become AGOL's air cargo operational expert on the ground in Mexico City.As our Mexico operation grows, this role may also develop into a larger operational or leadership position.

📌 Air Cargo Operations Specialist - Mexico (Nezahualcóyotl)
🏢 AGOL Worldwide
📍 Nezahualcóyotl