location: mexico city, mx

we are seeking a dynamic, results-driven operations team lead to join our latin america business operations team!

about the role

as the team lead supporting the latin america business services treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

team leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing treaty business priorities.

as an operations team lead, you will :

- guide, mentor, and develop team members.
- translate strategic objectives into effective operational execution.
- drive continuous improvement through data, analytics, and performance insights.
- lead change and transformation initiatives.
- collaborate with regional and integral partners to align operating models and best practices.

operational leadership

- own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
- ensure strong execution of core treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
- ensure consistent execution of global standards, processes, and roles across markets and lines of business.
- proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
- drive operational excellence through process improvement initiatives and strategic projects.

risk, governance & controls

- maintain awareness of operational risks, rcsa controls, audit requirements, open issues, events, and remediation activities.




- promote a strong risk and control environment.

stakeholder management

- build and maintain strong relationships with internal and external stakeholders.
- represent the team in leadership visits, town halls, regional calls, and business engagement activities.

people leadership

- motivate, coach, and develop a high-performing team.
- provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.

about the team

this team will sit within the business operations latin america department in the property & casualty (p&c;) reinsurance division.

you’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.

about you

you hold a strategic, solution-focused mindset with strong analytical and problem-solving abilities! Your exceptional communication skills enable successful stakeholder management and employee engagement.

must have :

- proven leadership experience within operations.
- demonstrated ability to drive results and lead through change.
- strong understanding of operational controls, risk management, governance processes, and kpi management.
- experience providing coaching, performance feedback, talent development, and employee engagement leadership.
- college degree.

- english proficiency required; portuguese is a plus.

nice to have experience in :

- reinsurance, insurance, claims, or client-facing operations environments.
- leading cross-functional or geographically dispersed teams.
- supporting recruitment, onboarding, workforce planning, and succession planning.
- leading employee engagement initiatives or organizational change programs.

📌 Business services team lead (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México