outsourcing advantage is a boutique bpo provider specializing in back-office and operational support for u.s.-based businesses. We are seeking an experienced l2/l3 systems engineer with a strong background in managed services providers (msp) environments to join our team. The idóneo candidate will have hands‑on experience supporting multiple clients, troubleshooting complex infrastructure issues, and managing microsoft-based environments.

this role requires a highly technical, organized, and proactive professional who can independently diagnose issues, research solutions, and deliver exceptional support across diverse client environments.

responsibilities

- provide advanced level 2 and level 3 technical support for multiple client environments.
- troubleshoot and resolve complex issues involving microsoft 365, azure, networking, servers, endpoints, and infrastructure.
- manage and support microsoft cloud technologies, including entra id (azure ad), exchange online, sharepoint, and intune.
- administer and troubleshoot windows server environments, including active directory, domain controllers, group policy, and directory synchronization.
- configure, maintain, and troubleshoot network infrastructure, including firewalls, vpns, content filtering, and security solutions.
- support virtualization environments, including hypervisors and virtual machines.
- assist with azure infrastructure, including azure virtual machines and azure virtual desktop (avd).
- manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
- document service call notes, technical resolutions,



system configurations, diagrams, and internal procedures.
- create and maintain technical documentation, checklists, and knowledge base articles.
- research and implement new technologies, tools, and best practices to improve client environments.
- communicate effectively with clients, team members, vendors, and external stakeholders.
- prioritize and manage multiple tickets while meeting service-level agreements (slas).
- work collaboratively with other engineers and internal teams to resolve escalated issues.

- minimum 3 years of experience working in an msp (managed services provider) environment .

- proven experience supporting multiple clients and managing diverse it environments.
- strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
- ability to work independently, prioritize tasks, and perform effectively under pressure.
- strong communication skills, both written and verbal.
- highly organized, detail-oriented, and process-driven.
- experience documenting technical processes, configurations, and troubleshooting steps.
- microsoft 365 in general, and specifically entra id (azure ad), exchange online, sharepoint, and intune.




- experience with:
- powershell scripting and automation
- azure virtual machines
- azure virtual desktop (avd)
- windows server administration
- active directory and group policy
- directory synchronization tools
- hardware firewalls
- vpn technologies
- dpi-ssl and content filtering
- virtualization platforms
- backup technologies

candidates whose only experience is in-house it, a single-company help desk, or an unrelated field are not a fit for this role. Prior experience in a managed services provider (msp) environment is required.

preferred qualifications

- experience working with multiple msp tools and platforms.
- microsoft certifications such as:
- microsoft certified: azure administrator associate
- microsoft 365 certified: administrator expert
- microsoft certified: endpoint administrator associate

- experience managing enterprise microsoft environments.
- strong understanding of cybersecurity best practices.
- experience with firewall vendors such as sonicwall, fortinet, meraki, palo alto, or similar technologies.
- experience supporting hybrid cloud environments.
- experience creating network diagrams and technical documentation.
- familiarity with it service management processes and ticketing systems.
- experience working directly with clients in a consulting or managed services capacity.

- opportunity to work on diverse and exciting projects.
- supportive and collaborative work environment.
- weekly payments.
- weekends off.

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📌 /l3 systems engineer (msp experience required) (Xico)
🏢 Outsourcing Advantage
📍 Xico