Descripción de la empresaEsperanza, Auberge Collection es el refugio junto al mar más icónico de Los Cabos, ubicado dentro de la exclusiva comunidad de Punta Ballena. Con vista a una playa privada, y panorámicas incomparables de Land’s End, el resort encarna el lujo descalzo impregnado con el vibrante espíritu de Baja.Las opciones de hospedaje incluyen 44 casitas, 45 villas, nueve suites y cuatro haciendas, cada una diseñada para sumergir a los huéspedes en la belleza natural de la costa. La oferta gastronómica destaca con seis restaurantes únicos, entre ellos el emblemático Cocina del Mar, cuyas íntimas terrazas al aire libre se posan de manera espectacular sobre el borde del mar. El resort también alberga el galardonado Spa at Esperanza, un santuario de bienestar y renovación inspirado en las tradiciones curativas de Baja. Los huéspedes disfrutan de cuatro espectaculares albercas —incluyendo una infinity pool exclusiva para adultos de dos niveles y una piscina familiar— además de canchas de tenis y pickleball, acceso a campos de golf de clase mundial y el programa Auberge Adventures, que ofrece experiencias únicas en tierra y mar que solo pueden encontrarse en Cabo.Descripción del empleoThe RoleThe Learning & Development Manager is an operational partner responsible for elevating service executionand leadership capability across the property. Reporting to the Director of Talent & Culture, with a dotted lineto the Director of Operations/Resort Manager, this role is highly visible and embedded in the day-to-dayoperation.This is not a desk-based training role. You will work side-by-side with leaders and frontline teams—coachingin real time, reinforcing service standards, and translating the Auberge brand programs into daily behaviorsthat shape the guest experience.You are as comfortable on the floor with team members, as you are advising leaders. You bring curiosity,confidence,



and the ability to build trust and gain buy-in across all levels of the organization.You are accountable for both the learning experience and how it shows up on the floor.RequisitosWhere You Drive ImpactOperational Presence & Service ExcellenceSpend time in the operation observing, coaching, and elevating service deliveryProvide real-time feedback to teams and leadersPartner with departments to identify gaps and drive performance improvementTranslate guest feedback (NPS), engagement data, and operational metrics into actionable learningBrand Programs & Learning DeliveryDeliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energyEnsure learning reflects both brand standards and the Soul of the PlaceReinforce learning through daily touchpoints, coaching, and ongoing developmentLeadership Development & Team ExperienceCoach leaders to strengthen their ability to lead, develop, and hold teams accountableEmbed Auberge Promises & Practices into hiring, coaching, and feedback conversationsSupport engagement, retention, and internal growth across the propertyFacilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning, etc.)Program Management & ComplianceTrack training participation, completion, and outcomesEnsure compliance with required training standardsProvide clear reporting and insights to leadershipWhat Success Looks LikeConsistently elevated service execution across the propertyLeaders actively coaching, developing, and holding teams accountableStrong engagement, retention, and internal mobilityBrand programs delivered with consistency and measurable impactWhat We’re Looking For3–5+ years of leadership experience in luxury hospitality (Rooms, F&B;, Guest Services, or similar)Experience coaching,



training, or developing teams in an operational environmentStrong facilitation and communication skillsConfidence influencing and advising at all levelsHigh energy and comfort working in a fast-paced, on-the-floor environmentStrong organizational and analytical skillsDesirableMultilingual skills (specifically (Spanish and Inglish)) to assist in the translation and facilitation of materialsWhat You Need to DoTechnical Mastery – Subject matter expertise, excellence, quality and influenceBrand Guardian- Purpose & values, Integrity and alignmentProcess Precision – Consistency, discipline, and operational excellenceMeaningful Results – Business acumen, accountability, sustainable results and data-informed decision makingHow You Show UpIntentional Team Connection – Builds belonging through communication, empathy, and collaborationElevates Excellence – Leads with courage, feedback, and high standardsEmbrace Change - Willingness, adaptability, stability, optimismWhy This RoleThis is an opportunity to shape service culture and leadership capability within a dynamic luxuryenvironment. If you are passionate about developing people and want to make a visible impact on both theguest and team experience, this role offers meaningful influence and the ability to drive lasting impact.Información adicionalAuberge Collection es un portafolio de hoteles, resorts, residencias y clubes privados extraordinarios. Aunque cada propiedad es única, todas comparten un enfoque artesanal hacia el lujo y transmiten el alma del destino a través de un diseño cautivador, una gastronomía excepcional, spas innovadores y un servicio amable pero discreto. Con 30 hoteles y resorts únicos en su tipo, Auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo.Para más información: auberge.ComConéctese con Auberge Collection en Instagram, TikTok, Facebook, Threads y LinkedIn @Auberge y #AlwaysAuberge#J-18808-Ljbffr

📌 Learning & Development Manager (Cabo San Lucas)
🏢 Auberge
📍 Cabo San Lucas