Overview:
THE ROLE:
The Home Delivery Operations Supervisor is responsible for the orchestration and performance of Herbalife’s home delivery service, which represents 10% of total sales across 14 shipping points in Mexico. This role ensures operational excellence through third-party order preparation and parcel delivery providers, aligning with strategic supply chain objectives.

HOW YOU WOULD CONTRIBUTE:
- Strategic Alignment of Home Delivery Operations

Ensure that home delivery operations are aligned with Herbalife’s overall supply chain strategy and customer-focused objectives. Support strategic planning of shipping point locations, service coverage, and operational models that maximize value and efficiency across the network.
- Definition and Governance of Business Rules

Translate corporate policies into actionable business rules that guide decision-making in home delivery. Define and maintain rules for dispatch timing, delivery service levels, customer service protocols, and logistics coordination,



ensuring consistency and compliance across all shipping points and vendors.
- Performance Management and Continuous Improvement

Monitor key performance indicators such as on-time dispatch, on-time delivery, delivery within two business days, and customer complaint rates. Analyze performance gaps, lead root cause investigations, and implement corrective actions. Drive continuous improvement initiatives through structured reporting and operational reviews.
- Data, Information, and Technology Enablement

Maintain accurate and up-to-date operational data, including address validation, shipping codes, delivery frequencies, and vendor information. Support the integration and optimization of multiple systems involved in home delivery, ensuring data integrity and enabling effective decision-making.
- Resource Planning and Skill Development

Identify the knowledge and skill requirements necessary to support home delivery operations. Assess resource availability across int

📌 Supervisor, Home Delivery Operations (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque