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Job Title: Field Services Engineer

Location: Onsite / Manufacturing Site PUEBLA

Work Environment: Fast-paced, high-performance manufacturing environment

About the Role

We are looking for a Field Services Engineer This role requires strong technical expertise, excellent customer-facing skills, and the ability to work independently in a demanding, fast-paced environment while supporting high-profile end users.
Responsabilidades y atribuciones Key Responsibilities
- Provide onsite customer service and technical support to final users and key stakeholders.
- Operate in a Field Services environment, supporting local plant operations.
- Handle difficult or high-demand customers with professionalism and a service-oriented mindset.
- Manage and track incidents and requests through ticketing systems.
- Plan and manage daily agendas, follow up on open issues, track progress,



and proactively update stakeholders.
- Ensure timely resolution of technical issues and activation of necessary actions.
- Support end-user devices and infrastructure in a manufacturing environment.

Technical Skills & Experience
- Strong experience with:
- Windows environments:
- Office 365:
- Active Directory:
- ServiceNow or similar ticketing tools
- Exposure to:
- Network and infrastructure environments (nice to have)
- Printers and peripheral devices:
- IT infrastructure support:
- Experience supporting manufacturing sites is highly desirable.

Requisitos y calificaciones Soft Skills & Competencies
- Excellent customer service and communication skills, especially in onsite interactions.
- Ability to work autonomously with mínimal supervision.
- Comfortable in a fast-paced, high-performance environment.
- Strong problem-solving mindset and ownership of issues.
- Capable of handling high-profile users and complex sc

📌 Field Services Engineer (Heroica Puebla de Zaragoza)
🏢 Stefanini LATAM
📍 Heroica Puebla de Zaragoza