Job Information:
Department Name
- INFORMATION TECHNOLOGY

Job Type
- Full time

Industry
- Technology

Service Now Ticket
- INC1489245

Modality
- WFH

Work Experience
- 1-3 years

Assigned Recruiter Contact

Date Opened
- 02/25/2026

City
- Tijuana

State/Province
- Baja California

Country
- Mexico

Zip/Postal Code
- 22010

The CSI Specialist I provides foundational support in the Continuous Service Improvement (CSI) function, assisting in the collection, analysis, and reporting of operational performance data to identify opportunities for efficiency, quality, and service enhancement. Working under the guidance of the CSI Engineer and Organizational Resilience Manager, this role contributes to improvement initiatives across all ITRSS divisions — Application Support, Development, QA, Integration, and Product Management. The position involves data analysis, process mapping, and documentation support for improvement projects, audits, and retrospectives.



The CSI Specialist I plays a vital role in transforming operational data into actionable insights that drive sustainable, measurable progress.

Responsibilities:
1. Process & Performance Analysis
- Collect and compile performance data from incident, QA, and project tracking systems.
- Conduct basic trend and variance analyses to identify inefficiencies and potential improvement areas.
- Support root-cause investigations for recurring incidents or operational delays.
- Assist in the creation of performance dashboards and KPI reports.

2. Documentation & Continuous Improvement Support
- Document current-state processes, workflows, and procedures across multiple functional areas.
- Maintain an organized library of SOPs, metrics, and CSI artifacts in the KB Vault.
- Support post-incident reviews, release retrospectives, and process validation sessions.
- Participate in CSI working groups to gather feedback, log improvement ideas, and monitor progress.

3. Cross-Divisional Collaboration
- Collaborate with support, enginee

📌 Continuous Improvement Analyst (Tijuana)
🏢 Seguros confie
📍 Tijuana