Role Summary:
The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 3 days in office/2 days work from home

Responsibilities:
- Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
- Consistently execute HR processes, using case management, chat, and telephony
- Provide guidance to associates and managers on self-service transactions and navigating the HR portal
- Research solutions to HR customer inquiries and escalate as needed
- Understand and be able to communicate HR policies, processes, and procedures
- Adhering to Flowserve’s safety, integrity, and code of conduct policies
- Other duties as required and assigned by manager

Requirements:
- Bachelor’s degree in business/HR
- 3-5 years of experience in HR or customer service or HR service delivery
- Proficiency in English and Spanish,



Portuguese will be an advantage
- Exceptional customer service, emotional intelligence and empathy
- Excellent probing abilities, to identify true need from customer
- Resourcefulness and ability to find answers quickly
- Thorough with responses to inquiries and issues
- Adaptable to different customer types and situations
- Technologically savvy to improve and automate activities
- Confidentiality and discretion for managing sensitive information
- Executive presence and ability to deliver high touch support

Preferred:
- Studies in Human Resources
- Relevant experience
- Prior experience in an HR Operations Environment
- Working knowledge of Workday and/or Neocase

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in

📌 HR Partner, Customer Care (Santiago de Querétaro)
🏢 Flowserve
📍 Santiago de Querétaro