Objective:
Provide exceptional service by ensuring consistent support and rapid problem resolution, guaranteeing accurate and timely transportation of goods, and compliance with administrative and filing standards.
RESPONSIBILITIES
- Ensure all documentation complies with applicable customs and transportation laws and regulations.
- Anticipate, identify, and resolve issues that may delay the release or timely movement of cargo.
- Resolve billing issues and ensure accurate invoicing and supplier payments.
- Open files and enter accurate data, corrections, and updates into operating systems, including but not limited to PEAK and Cargowise.
- Enter appropriate milestones for each file within the company’s established timelines.
- Ensure all shipments are entered into the system within the month of activity, including proper financial costs and required AR and AP information.
- Audit weekly shipment activity reports (e.g., CASSS reports) and billing issues, resolving any concerns raised by management.
REQUIREMENTS
- Degree in International Business or a related field.
- Minimum of 1-2 years of experience in air and ocean freight operations.
- Basic knowledge of local customs regulations.
- Proficiency in Microsoft Office tools.
- Experience with Cargowise and Wisetech systems is a plus.
- Advanced English level (C1).
- Strong customer service skills, teamwork, resilience, ability to work under pressure, and strong frustration management.
- Strong analytical and problem-solving skills.
- Persuasive and professionally assertive.
- Validation.
C1 English and Spanish (spoken and written).
Skills: customer service, teamwork, analysis, problem solving, tolerance to pressure, frustration management, assertive communication.
Shifts available:
- First shift, second shift
What we offer:
Competitive salary.
Benefits above the legal minimum.
Why join Ascent?
Being part of Ascent Mexico means having the opportunity to directly impact our growth
📌 Air & Ocean Operations Agent (Cond Residencial Pulgas Pandas Nte)
🏢 Ascent Global Logistics de Mexicode CV
📍 Cond Residencial Pulgas Pandas Nte
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