At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Procurement Team Lead
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What we believe in

At ABB, we are dedicated to addressing integral challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities
- In this role, you will have the opportunity to support the assigned Sales organization Automation Energy and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
- The work model for the role is: #LI-Hybrid




- This role is contributing to the Automation Energy Industries in San Luis Potosi, S.L.P.
- You will be mainly accountable for:
- Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
- Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
- Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
- Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
- Qualifications for the role
- Bachelor's degree
- Minimum of 1 year of experience in customer service

📌 Customer Service Representative (San Luis Potosí)
🏢 ABB
📍 San Luis Potosí