Overview:
About the Role & Team
What You’ll Do
- Convey technical knowledge to non-technical colleagues.
- Ensure a positive employee experience.
- Provide account and access support. - Reset passwords, manage user accounts, and assist with login or authentication issues.
- Document issues and solutions - Maintain accurate records in the ticketing system to track trends and resolutions.
- Contribute and own technical investigations, implementations, and projects onsite.
- Be involved in globally focused efforts within IDC’s worldwide organization.
- Work closely with both regional and worldwide technical colleagues in order to provide improved customer service and to build technical knowledge.
- Drive IT new hire orientation on-boarding as well as off-boarding employees.
- Responsible for deployment and configuration of user hardware and inventory tracking.

What You Bring
- Convey technical knowledge to non-technical colleagues.
- Ensure a positive employee experience.
- Provide account and access support. - Reset passwords, manage user accounts,



and assist with login or authentication issues.
- Document issues and solutions - Maintain accurate records in the ticketing system to track trends and resolutions.
- Contribute and own technical investigations, implementations, and projects onsite.
- Be involved in globally focused efforts within IDC’s worldwide organization.
- Work closely with both regional and worldwide technical colleagues in order to provide improved customer service and to build technical knowledge.
- Drive IT new hire orientation on-boarding as well as off-boarding employees.
- Responsible for deployment and configuration of user hardware and inventory tracking.
- Qualifications: Please include the following, at a minimum:
- Knowledge of Windows and macOS environments
- Familiarity with Jira ticketing tool
- Strong communication and customer‑service mindset
- A bachelor’s degree or related experience is required.
- 2-3 years of experience within an

📌 Helpdesk Support Specialist (Ciudad de México)
🏢 IDC Research
📍 Ciudad de México