It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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Air Logistics Customer Care Specialist

Looking to build a career in customer service and logistics within a general organization? Join Kuehne+Nagel and help create outstanding customer experiences in a fast-paced international environment. In this role, you will ensure proactive customer support and follow-up on issue resolution, while collaborating closely with Sales teams and Operational Care Centers (OCC) to guarantee accurate information flow and smooth operational execution.

How you create impact
- Proactively support and advise customers to ensure a positive customer experience and high satisfaction levels.
- Monitor customer shipments,



provide proactive updates, and resolve issues before escalation or complaints arise.
- Handle customer claims, inquiries, and issue resolution in a timely and solution-oriented manner.
- Maintain accurate customer information, sold rates, and agreements within KN systems to support smooth operational execution by the OCC teams.
- Collaborate closely with Operational Care Centers (OCC), Revenue Care Centers (RCC), and domestic teams to ensure service quality, KPI achievement, accurate billing, and on-time pickups and deliveries.
- Monitor customer profitability (GP/KG) and support knowledge sharing with Sales and Account Management teams.

What we would like you to bring
- Strong understanding of airfreight operational workflows and customer coordination
- Experience handling pricing, quotations, and billing processes
- Previous experience within a Freight Forwarder environment
- Minimum 2 ye

📌 Air Logistics Customer Care Specialist (El Salto)
🏢 Kuehne+Nagel
📍 El Salto