L1 / L1.5 Command Center Network Engineer
Join our Network Operations team and play a critical role in ensuring the availability and performance of enterprise network infrastructure. As an L1/L1.5 Command Center Engineer, you will monitor network environments, troubleshoot connectivity issues, manage incidents, and collaborate with senior support teams to deliver reliable network services in a 24x7 operational environment.

Key Responsibilities
Monitor network infrastructure using tools such as SolarWinds, Zabbix, or Nagios.
Troubleshoot and resolve Level 1 network issues involving LAN/WAN, VPNs, routers, switches, and firewall alerts.
Log, track, and manage incidents through ITSM platforms such as ServiceNow or Remedy.
Perform basic network health checks, including CPU, memory, and interface monitoring.
Escalate incidents to L1.5/L2 teams according to established SLAs.
Coordinate with vendors and ISPs for network-related issues when required.
Maintain accurate documentation, incident records, and shift handovers.
Follow incident, change, and problem management processes.




Support 24x7 operations through rotational shifts.

Required Skills
Understanding of TCP/IP, OSI Model, LAN/WAN, DNS, and DHCP.
Basic knowledge of Cisco or Juniper networking devices.
Familiarity with firewall concepts and network monitoring tools.
Experience working with ITSM/ticketing platforms.
Strong troubleshooting and analytical skills.
Good communication and teamwork abilities.

Experience & Qualifications
3-5 years of experience in Network Operations, NOC, or IT Support environments.
Bachelor's degree or Diploma in IT, Computer Science, or a related field.
CCNA certification (preferred).
ITIL Foundation certification is a plus.

What We're Looking For
A proactive problem solver with a passion for network operations.
Strong attention to detail and adherence to operational procedures.
Flexibility to work in a fast-paced, shift-based support environment.

Other Considerations
Tata Consultancy

📌 /.5 Command Center Network Engineer (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey