Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem‐solving ability, and a focus on technical delivery. The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. The role partners with business and technical teams to translate requirements into scalable CCaaS and CRM‐integrated solutions, enhance automation and routing capabilities, ensure reliable platform performance and continuous improvement, and align with business objectives.
Participate in implementation projects across CCaaS, including requirements documentation, system configuration, development, test documentation and execution, issue identification, and resolution




Implement complex business logic and workflows to automate processes and enhance user experience
Prepare and present code reviews, ensuring code quality and maintainability
Integrate solutions with internal systems and third‐party applications using REST/SOAP APIs, middleware tools, and custom integrations
Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems
Bachelor's degree in Computer Science, IT, Software Engineering, or related field
~Genesys Cloud, Amazon Connect, NICE CXone)
~ Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
~ Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
~ In‐depth knowledge of commercial systems and experience managing IT solutions
Experience with data analytics and reporting
Exposure to change management practices, especially in large‐scale IT or CCaaS transformations
Understanding of regulatory requirements for CCaaS

📌 Cloud Automation Developer (Monterrey)
🏢 Corning
📍 Monterrey