Manager, Learning & Development
Learning and Leadership Development ManagerLearning and Leadership Development (L&LD;) Managers manage the operational and fiscal activities of Learning and Leadership Development department. Develop and lead the team. Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Leadership Development department. Oversee all aspects of the delivery of training. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all training related issues. Improve efficiency and accuracy of training process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. L&LD; managers are held accountable for training department attrition, including trainers, agents, and overall project attrition. Responsible for team engagement, leadership, performance management, coaching and talent development. L&LD; managers adhere to TeleTech key performance objectives, indicators, metrics,



and ratios ensuring maximum team performance. L&LD; managers create and maintain a positive work environment.

Key Performance Objectives1. Achieve 100% of training goals. Actively implement strategies and initiatives to enable the Learning and Leadership Development department to achieve its objectives. Communicate the core strategy and goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and client requirements associated with each training goal. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)2. Manage day-to-day operations and deliverables. Deliver timely and efficient solutions to all training related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general

📌 Manager, Learning (Guadalajara)
🏢 TTEC
📍 Guadalajara