Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?:
- Assist leadership in onboarding tasks to include access requests and peer setup. Act as the Subject Matter Expert (SME) and the process trainer of the Collections and Loss Management Team, and support team objectives by means of effective quality monitoring and the efficient dissemination of information relevant to the process. Support and participate in training of New Hires. Assign evenly distributed workload to level I and II analysts.



Provide constructive process feedback for possible procedural improvements. Act as SME by sharing knowledge of policies and procedures through the organization
- Manage and resolve a working list of all items in collection to General Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric. Allocate payments from third party collections agency.
- Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery. Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements. Review and request supporting documentation to build accurate reporting inclusive of Briefs, Loss Reports, weekly updates and Spons

📌 Loss Analyst Ii (Cuajimalpa de Morelos)
🏢 EVO Payments Mexico, de C.V.
📍 Cuajimalpa de Morelos